Frequently Asked Questions

Everything you need to know about Back in Stock Notify Pro

Q: How do I install the app?

A: Use the "Install" button on the app listing or follow the manual install URL. After installing, grant the requested permissions and the app will appear in your store admin.

Q: How is billing handled?

A: Billing is handled via Shopify Billing API. You can upgrade from the Billing page within the app; Shopify manages recurring charges.

Q: How do notifications work?

A: Customers request notification on product pages. When a variant is restocked, the app sends notifications via Email, SMS, or WhatsApp (based on plan and settings).

Q: Who pays for SMS / WhatsApp? (Setup Guide)

A: SMS and WhatsApp messages are sent via Twilio / Meta. **You pay directly to Twilio/Meta** (not us) — we just provide the integration. Enter your credentials in Settings → SMS/WhatsApp. Phone numbers must be in **E.164 format** (e.g., +91 98765 43210 for India, +1 555 123 4567 for US).

Twilio SMS Setup

  1. Sign up at Twilio (free trial with $15 credit)
  2. Verify email/phone → Get Account SID & Auth Token from Console dashboard
  3. Go to Phone Numbers → Buy a number (~$1/month)
  4. Enter in app: SID, Token, From Number (+1XXXXXXXXXX)
Twilio Setup Step-by-Step Guide

Twilio Credentials Screen

Costs (billed to you): US ~$0.0075/SMS, India ~$0.005/SMS. No app fees.

Meta WhatsApp Setup

  1. Sign up for Meta Business Manager (free)
  2. Go to Meta Developers → Create App → WhatsApp
  3. Verify business → Add phone number (dedicated, not personal WhatsApp)
  4. Get Phone Number ID & Access Token from API Setup
  5. Enter in app: Phone ID, Token, WhatsApp Number (+91XXXXXXXXXX)

Costs (billed to you): $0.005/message + Meta template fees (~$0.01-0.05/msg). No app fees.

Q: Why do I need Twilio credentials for SMS?

SMS notifications are delivered using Twilio, a third-party SMS provider. For security and billing reasons, merchants must connect their own Twilio account.

Q: Where do I get Twilio credentials?

You can create a Twilio account at Sign up at Twilio (free trial with $15 credit) . After signup, you’ll receive: Account SID Auth Token A verified Twilio phone number These credentials can be entered in the app under SMS Settings.

Q: How can I test SMS notifications?

After saving valid Twilio credentials, use the Send Test SMS option inside the app to verify delivery.

Q: How does WhatsApp notification work?

WhatsApp notifications use the WhatsApp Business API and require an approved provider and message templates.

Q: How can I test WhatsApp notifications?

Once WhatsApp API credentials and templates are configured, merchants can send test messages using the Test WhatsApp option inside the app. Note: WhatsApp notifications are available on supported plans only.

Q: Do Web Push notifications need setup?

No third-party setup is required. Customers opt in directly from the storefront notification form. Note: Web Push notifications are available on supported plans only.

Q: How do I delete my store data?

A: Uninstalling the app triggers our uninstall webhook which removes store-specific data. You can also request data deletion via support at BackinStockPro@avrhil.in.

Q: Can I customize the email template?

A: Yes — Pro & Premium merchants can edit the email HTML template from Settings → Email Templates. Free plan allows default templates only.

Need Help?

Contact our support team at BackinStockPro@avrhil.in

We're here to help you get started with SMS/WhatsApp setup!